LEARNER OUTCOMES: Contact Center Manager Release 7 provides robust enhancements to the already flexible scripting component.  With the new Service Creation Environment tool, CCM introduces flow editor for creating graphical flows, in addition to the existing text-based scripting tool.  An understanding of the various blocks that are part of the graphical flows is paramount to being able to take advantage of this powerful new element.  Additionally, practical enhancements to the text-based scripting have been included in CCM 7.