Session Information
User Group
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Planning and Managing the Migration from a Nortel to Avaya Communication Manager Platform
Program Code:
727
Date:
Monday, April 19, 2010
Time:
2:45 PM to 3:45 PM
EST
Room:
301
PRESENTER
:
Joseph Massey, President, JTM Associates, Inc.
LEARNER OUTCOMES:
This session focuses on the Management and Operations issues surrounding the planning and management of the migration from Nortel PBX & Enterprise systems (including SL100) to Communication Manager (CM). Topics covered will be: Flash Cutover vs. slower migration;Feature Differences of Telephone, Voicemail, and ACD Managment systems and how Nortel designs can be mapped to CM/Modular Messaging and/or Avaya IQ;Best Practices for re-training of Staff on CM operation/translation and support;Best End-User Practices for re-training on the CM and related platforms.
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