Session Information
SHSMD 2007 Annual Conference and Exhibits
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Practicing Excellence: A Strategic Path to Patient Loyalty
Track : Physician Relations
Program Code: F18
Date: Friday, October 5, 2007
Time: 1:45 PM to 3:15 PM  EST
Location: Washington 5
SPEAKER (S):
Jay Kaplan, MD, Speaker, Coach, Studer Group, Gulf Breeze, FL
Julie Kennedy, RN, Speaker, Coach, Studer Group, Gulf Breeze, FL
Description
Discover the intimate connection between physician satisfaction, patient satisfaction, and financial success. Explore tried and tested tactics that medical groups have implemented to achieve sustained outcomes in quality, safety, patient loyalty, and growth. Understand how to launch a physician-driven culture to improve quality, service, and safety and to grow market share. Learn specific tactics to improve physician satisfaction and impact physician retention.


Handout Online
(Attendees only)
(Code: F18)
Regular Attendee:Free