Only six hospitals have won the Malcolm Baldrige National Quality Award. It's no coincidence that all of them have well-developed, integrated strategic planning processes that align thinking and resources to drive exemplary results. Surprisingly, what these hospitals have in common is not incredible planning; it's incredible plan deployment.
Take an in-depth look at strategic planning from the Baldrige perspective. Examine the approaches (including a new and improved planning model) used by many of the winners. Learn how to win converts to this model and how to use resource allocation and performance accountability to deploy the plan throughout your organization.