The rise of consumer-directed healthcare (CDHC) poses significant financial challenges for healthcare providers. The parallel rise of the Internet and its fostering of a consumer self-service mentality combine to offer an opportunity that is up to the CDHC challenge. Providers have begun to deploy healthcare-specific consumer financial-relationship solutions that combine online account management, e-billing and payment, and Patient Friendly Billing.® Learn how a sophisticated, state-of-the art combination of people, process, and technology has made a positive impact on patient satisfaction and revenue cycle operations.