Aviation-based crew resource management (CRM) programs emphasizing leadership, communication, and
teamwork skills have been effectively employed in healthcare institutions, with dramatic results. Discover
the importance of these programs and their function in initiating a long-overdue culture change in the
high-risk arena of medicine. Investigate the problems that can be resolved with a quality training program.
Examine the impact that organizations have seen and the cost savings that can be realized by implementing
a CRM-based program. Learn why all healthcare facilities should explore the application of these skills
to help mitigate or eliminate medical errors, improve the safety culture within the organization, reduce
costs, and save lives.
You will learn to:
1. Understand that technical excellence alone does not guarantee success in high-risk endeavors.
Training in leadership, teamwork, and communication skills is invaluable at all levels of healthcare
delivery.
2. Recognize healthcare leadership skills and programs as solutions to patient safety and error
management issues.
3. Propose employment strategies for how a healthcare leadership program could improve facility
error rates, operational efficiency, and retention and morale of skilled employees.
4. Recognize that skills and training programs can start a process of true culture change that will
result in fewer errors, improved teamwork and patient safety, and lower costs.