SHSMD - 2008 Annual Conference and Exhibits
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The Strategic Scorecard: How it Drives Change and Improves Results
Program Code:
F16
Date:
Friday, September 19, 2008
Time:
1:45 PM to 3:15 PM
EST
SPEAKER
:
Bo Snyder, President,
Bo Snyder Consulting, Inc., Kalamazoo, MI
The speaker lives his professional life at the intersection of the Baldrige criteria and healthcare strategy. Prior to forming his consulting practice, Bo Snyder spent 18 years in healthcare management with Bronson Healthcare Group (Kalamazoo, Michigan) as a leader in strategic planning, business and service line development. His last two years there focused on improvements that culminated in Bronson’s receipt of the Malcolm Baldrige National Quality Award in 2005. Mr. Snyder was so inspired by the transformation at Bronson that it has become his personal mission to help other hospitals achieve similar dramatic results.
Mr. Snyder helps healthcare organizations achieve “next level” performance using the Malcolm Baldrige criteria and lessons from Baldrige-winning organizations with an emphasis on strategic planning. A supportive champion for improvement in the industry, he is a skilled facilitator and frequent speaker who gets high marks for his interactive and humorous style and for sharing practical insights as one who has “walked the walk” and fought myriad planning battles.
Mr. Snyder is a member of the Society for Healthcare Strategy and Market Development and a Fellow of the American College of Healthcare Executives. He holds Bachelor of Business Administration and Master of Health Services Administration degrees from the University of Michigan.
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Description
Healthcare's leading organizations use the strategic scorecard as a powerful tool to focus strategic dialogue and decision-making. The scorecard drives goal-setting based on benchmarks achieved by the highest performers in the industry. It integrates and aligns strategy development, strategy deployment, budgeting/resource allocation, personal accountability standards and performance improvement priorities. Learn how to develop the scorecard: choosing the strategic framework, selecting the right measures, benchmarking, goal-setting, and achieving buy-in. Review examples of strategic scorecards used by several leading healthcare organizations, then focus on how the scorecard can be used to drive change and improve results.