Session Information
SHSMD - 2008 Annual Conference and Exhibits
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Encouraging Employees to Deliver the Brand Promise
Track : Public Relations and Communications
Program Code: T04
Date: Thursday, September 18, 2008
Time: 10:30 AM to 12:00 PM  EST
Location: Salon 10 - 12
SPEAKER (S):
 Amy Davis, Chair, Brand Team, Mayo Clinic, Rochester, MN
 Nancy Jensen, Chair, Division of Public Affairs, Mayo Clinic, Jacksonville, FL
Description
Although Mayo Clinic is one of the most powerful healthcare brands in the United States, Mayo's brand has not been built by brand managers, marketing professionals, or advertising. Instead, Mayo's brand is built every day by each interaction a Mayo staff member has with a patient and each patient experience story. Learn how Mayo Clinic has developed a corporate culture that encourages its employees at all levels to deliver the brand promise. Explore specific internal branding strategies ranging from storytelling to new employee orientation to organizational celebrations.


Handout Online
(Code: T04)
Regular Attendee: Free
  
 
 
Audio (MP3) download
(Code: T04)
  
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