The Centers for Medicare and Medicaid Services (CMS) now provides patient satisfaction data for consumers and the media as a tool to evaluate their healthcare options. Learn more about how hospitals have successfully communicated their results to their own staff and their communities. Understand the outcome the release of the scores has had in different areas of the country. In addition to the government's efforts, many hospitals are making the choice to release and promote quality indicators on their own websites. Hear how one hospital successfully obtained buy-in from their staff and the lessons they learned.