SHSMD - 2009 Annual Conference and Exhibits
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New Brand Mastery: Integrated Business, Brand and Marketing Strategies to Drive Growth
Track
:
Marketing
Program Code:
F02
Date:
Friday, October 2, 2009
Time:
11:15 AM to 12:30 PM
EST
Location:
Palazzo D
SPEAKER
(S):
Karen Corrigan, founder and president of The Strategy Group™, is a leading strategist and proponent for market-driven strategy in the health industry. She provides counsel on the development of integrated health systems, competitive positioning, brand building, marketing and value innovation strategies to health systems and other organizations and businesses serving the health industry. Karen is a graduate of Virginia Wesleyan College, where she majored in business and economics, and has held board and officer positions for the American Marketing Association, the Alliance for Healthcare Strategy and Marketing, and the Virginia Society for Healthcare Marketing. She is also a member of SHSMD, ACHE and the Healthcare Strategy Institute, and writes and speaks frequently on topics regarding competitive strategy in the health industry.
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The healthcare field is characterized by complexity, rapid change, evolving distribution and consumer-purchasing behavior, and pricing and reimbursement pressure. As a marketing/communications strategist, Mr. English thrives on chaos and enjoys employing “why not” thinking necessary to deal with such challenges. In his 20 years at BVK, Mr. English has worked with more than 60 healthcare clients, including Georgetown University Medical Center, Scripps Clinic, Memorial Health System, Mount Carmel Health System, Tenet Health System, AT&T and Sprint healthcare ventures, Baxter International, and Pfizer Pharmaceuticals. His thinking has been featured in articles, speeches, and web casts. He has served as an associate editor of the Journal of Healthcare Marketing, as a past president and board member of the American Marketing Association Southeastern Wisconsin chapter, and as a past board member and chair-elect of the Alliance for Healthcare Strategy & Marketing. He is currently a member of the SHSMD Board of Directors and the board liaison to the Society’s Products Committee.
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A 20 year commitment to and passion for healthcare marketing research led to Klein & Partners. Over that time, Rob has provided research and brand consulting to many leading hospital, system and health plan brands in the country. Rob brings strategic counsel will beyond the numbers. His specific areas of research and consulting expertise include brand management and measurement; market segmentation; communications evaluation and measurement; customer experience measurement; and product and service development.
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Description
Brand leadership has never been more important—or more challenging—for hospitals and health systems seeking to create competitive advantage. Address head-on how operational, business, and marketing misalignment undermines brand performance and, conversely, how alignment creates a powerful, differentiated, brand-driven culture that delivers the brand instead of just promoting it. Take a comprehensive look at branding as an essential business strategy, and discover ways to build high-performing brands, drive revenue growth, and increase customer loyalty.