Generation Y is brand-new to the world of work and is quickly becoming known for being overly needy and having a sense of entitlement. Baby boomers are frustrated with Generation Y’s need for constant gratification and expect new employees to earn their place at the table, just as they did. Uncover the differences in characteristics and expectations among Generation Y and baby boomers. Discover ways to bridge generational gaps. Master communication strategies that help unlock the potential of the newest generation of leaders.