SHSMD - 2009 Annual Conference and Exhibits
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Deal or no Deal - What's the real price?
Program Code:
T02
Date:
Thursday, October 1, 2009
Time:
11:15 AM to 12:30 PM
EST
SPEAKER
(S):
Johnette T. Gindling is Senior Vice President of Marekting and Public Relations for Wuesthoff Health System. In this position Ms. Gindling oversees the marketing, public relations, physician relations, internal communication, strategic planning and volunteers for the system, which includes two medical centers and 30 additional health care locations. She assists in the development of the system’s vision and direction through “hands-on” work with every level of the strategic planning process and implementation. As Senior Vice President at Wuesthoff Health System she has created an evolving brand for a system which is met with image challenges from previous personnel and the current anti-trust lawsuit, raised the consumer perception of the system’s heart care by two percentage points in one year, and positioned the system to be known for its heart and women’s health services. She created an integrated marketing strategy that encompasses the various audiences, including employees/volunteers, businesses, physicians and patients and lLed the strategic planning process for the system and its entities, with and without consultants.
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Lisa Crites is the Associate Director for Media Strategy for Wuesthoff Health System in Rockledge, Florida; with more than 18 years of experience in the fields of broadcast journalism, corporate healthcare communications, media relations, public relations, and crisis communications. Lisa was a broadcast health reporter/anchor for Channel 13 and WKMG Channel 6 in Orlando, Florida, and a news anchor for America’s Health Network at Universal Studios Florida. In addition, Lisa worked as feature reporter for the Travel Channel, media consultant for the Leeza Gibbons Memory Foundation, and spearheaded the crisis communications for Grupo-Anderson Corporation during the Natalie Holloway case in Aruba. Lisa received her bachelor’s degree in Broadcast Journalism from Murray State University, Murray, Kentucky.
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Description
To help its constituents understand confusing healthcare pricing, Wuesthoff Health System embarked on a healthcare cost-compare campaign to collect financial data and truly compare hospital pricing in its region. By gathering explanation of benefit (EOB) documents from community residents, Wuesthoff publishes managed care comparative pricing charts for hospitals on its website. This information gives consumers much-needed pricing comparisons to help them make better informed healthcare purchasing decisions. Delve into the campaign set-up, sample advertisements, releases, data tracking tools, sample letters, website design, and marketing tools.