SHSMD - 2009 Annual Conference and Exhibits
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Tying it all together...Research as the ribbon
Track
:
Workshop
Program Code:
W03
Date:
Wednesday, September 30, 2009
Time:
9:00 AM to 12:00 PM
EST
Location:
Del Lago 3
SPEAKER
(S):
Candace Quinn is a 25+ year experienced Marketing career professional in building and leading highly effective, results oriented marketing programs and teams. As a marketing and Brand consultant, today she works largely with non-profit hospitals and health systems. Candace has strong administrative skills, effective leadership techniques, is able to coach and teach organizations in the area of experience design, brand definition and deployment, marketing department organization and operations, market planning, and market positioning.
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Dr. Joe Inguanzo, one of the co-founders of Professional Research Consultants, Inc., was instrumental in the development of PRC’s unique and specialized telephone research methodology. Since 1980, Dr. Inguanzo has continued to be a leading force in the evolution of the organization’s research methodologies, allowing PRC to offer hospitals some of the most innovative and sophisticated marketing research and consulting services available. In addition to his consulting work with hundreds of hospitals and health systems nationwide, Dr. Inguanzo has conducted numerous projects for many well-known and prestigious academic medical centers. Dr. Inguanzo is a frequent consultant to his research clients, speaker at state and national conferences, and is often cited in major works.
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Melodie White joined Southeast Missouri Hospital in 2008 and is responsible for the quality management department and all quality improvement activities at this 267 bed, non-profit hospital. She has led the pursuit for the Missouri Quality Award for Southeast, and assisted her previous organization, Capital Region Medical Center, Jefferson City, MO in accomplishing the receipt of that prestigious award in 2006.
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Description
Whether you are a student of performance improvement, a quality award seeker, a member of marketing or management, or just curious, you recognize the value of satisfying your key audiences. Explore the correlation between your key stakeholders’ perceptions of your organization to truly improve the experience for your patients, employees, and medical staff. Whether you are guiding the strategic planning and action-planning process, looking to integrate strategic and brand messages internally and externally, or just trying to help your organization figure out what to do with the research you conduct, this session will deliver useful tips and tools for using research as the ribbon to tie it all together.