The Power of Combining Loyalty Programs and Special Promotions
Track
:
Ask-The-Experts
Program Code:
AM08-0483
Date:
Monday, October 13, 2008
Time:
12:30 PM to 1:30 PM
EST
Location:
C-5 Pre-Function
CONTACT PERSON
:
Renee Deger, Marketing Manager, Loyalty Lab, Inc.
PRIMARY SPEAKER
:
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about each speaker.
Mickey Neuberger, Director of Customer Marketing Strategy, TRAVELOCITY
Mickey Neuberger is an experienced loyalty and CRM specialist. Mickey leads client program strategy and development efforts at Loyalty Lab. Prior to that, Mickey was head of CRM for health club chain 24 Hour Fitness.
Description
Special promotions should not end with getting consumers excited about a sweeps and engaging in your brand. Key to success is long-term engagement. Combining loyalty programs with key promotions strengthens each component — extending the life of special promotions and bringing lift and renewed value to loyalty programs.
LEARNER OUTCOMES:
Factoring lifetime value into your ROI forecasts
Layering specialized promotion and loyalty communications over time
Planning your retention strategy early in the process