Bill Cronin is the Director of eCommerce for The Vermont Teddy Bear Company. He brings a wealth of technical expertise to the position to augment his marketing skills. Prior to being promoted to eCommerce Director, Bill was the Senior Software Engineer at the company. His background as VP of Technology for Bock Interactive, a small eCommerce consulting firm, prepared him for his role at Vermont Teddy Bear.
Description
E-commerce search and online merchandising have a magnetic attraction. These applications morphed into the "searchandising," enable merchants that integrate the two to realize higher levels of customer satisfaction and returns. This session will highlight how merchants can utilize site search tools to provide customers with an exceptional e-shopping experience.
LEARNER OUTCOMES:
Determine how to turn customer insights derived from search terms into immediate action
Learn how site search can better tailor the ecommerce experience to customer needs
Learn how to effectively adjust and market products based on customers' changing preferences