Devyani Sadh, Ph.D, is CEO and Founder of Data Square, a premier consulting company that helps both B2B and B2C clients realize incremental ROI by providing innovative solutions based on a unique fusion of world-class analytics, database/decision support, research and strategy. Dr. Sadh has spent many years teaching at top-tier universities including New York University and the University of Connecticut, has published articles and speaks frequently at nationally recognized conferences and universities. She is currently Chair of the DMA's Analytics Council and teaches DMA's Database Marketing Seminar. With more than 15 years of experience, Dr. Sadh is a recognized expert in the design and instantiation of integrated Database Marketing and CRM practices. She has successfully translated advanced theoretical practices into actionable sales and marketing solutions for blue chip companies such as America Online, American Express, Bell South, Cisco, Disney, GE, Kraft General Foods, IBM, JP Morgan Chase, Sony and Unilever.
Description
This session will provide an overview of 5 keys components of database marketing: a) Strategy, b) Database development, c) Reporting and analysis, d) Advanced analytics and e) Contact strategy and relationship marketing. Attendees will learn about the top 10 benefits of database marketing and how it can be used to enhance marketing effectiveness. Topics include data sources, profiling, RFM, predictive modeling, classification trees, CHAID, and segmentation.
LEARNER OUTCOMES:
Discover key concepts in core and predictive analytics
Learn how analytically-driven multi-wave and multi-channel contact strategies can be used for building long-term customer relationships, enhancing response/purchase rates, reducing churn, reactivating lost customers
Learn key processes required for database development as well internal and third-party data sources