Session Information
DMA08 Conference & Exhibition
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Part 1: Acquisition & Retention
Track : Pre-Conference Intensive
Program Code: AM08-0846A
Date: Saturday, October 11, 2008
Time: 10:00 AM to 12:30 PM  EST
Location: N101
CONTACT PERSON :   Click the plus sign to see more detailed information about each speaker.
 Ernan Roman, President, Ernan Roman Direct Marketing
PRIMARY SPEAKER :   Click the plus sign to see more detailed information about each speaker.
 Ernan Roman, President, Ernan Roman Direct Marketing
SPEAKER :
 Josh Boltuch, Co-CEO, AmieStreet.com
Description
Achieving Breakthrough Opt-In Driven Multichannel Marketing; Learn the 5 Critical Steps

Learn from industry pioneer Ernan Roman how Microsoft, Golden Rule Insurance, Progressive Hydraulics, and AmieStreet.com Increased Response by 10X and Sales by 88%! This new workshop will provide you with an in-depth understanding of the 5 Critical Steps which will guarantee your success in implementing double-digit response Multichannel Opt-In Driven Marketing.

Part 1: How to use Voice of Customer (VOC) Relationship Research to ensure that your Multichannel and Opt-In strategies Are Truly Driven by the Needs of Your Customers.

Learning Points:
How to design your VOC Relationship Research:
• Define your research Objectives and Strategies
• Construct your Research Grid
• Key questions you should ask




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