Course Description

To return to the session list page click '2007 ADA Annual Session' link above.
DYNAMIC INTERNAL MARKETING AND CUSTOMER SERVICE SKILLS
Category: Dental Economics and Practice Management
Course Code:5335

Synopsis:
Increase your quality new patient flow and case acceptance through implementation of a high-quality, service-oriented internal marketing program.

Learning Outcomes:
1. Improve customer service skills
2. Effective internal marketing tools
3. How to ask for referrals

Speaker(s):
Amy Kirsch